Shipping and Returns

Everything we sell online ships from Canadian distribution and is backed by our own people in White Rock. This page sets out what shipping costs and how long delivery takes. Returns, exchanges and defective equipment are covered in full on our Returns and Defective Equipment page.

Where we ship

We ship to British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland and Labrador.

We do not currently ship to Quebec, the Northwest Territories, Nunavut or Yukon.

What it costs

The rate is calculated at checkout from the delivery province and the order, and it is shown to you in full before you pay. It includes applicable taxes on shipping and handling.

How long it takes

Orders are processed within one business day. Transit is normally three to seven business days depending on the province.

Returns, exchanges and defective equipment

If your equipment arrives damaged, fails early, or turns out to be the wrong machine for the job, everything you need is on our Returns and Defective Equipment page. It covers the return window, restocking, refunds, exchanges and how to start a return.

The short version. Tell us within five business days if a shipment arrives damaged, and within 30 days if equipment does not work, and we arrange the replacement and cover the freight. Unopened items can be returned within 30 days.

Warranty

Every machine carries its manufacturer warranty, and we coordinate the claim for you so you are not the one on the phone. Warranty terms differ by brand and by model, and the term, the service type and the start date for your machine are stated on that machine’s product page. If you would like the terms confirmed before you buy, ask us and we will send them to you in writing.

Questions

Call 778-291-2849 or email sales@ubmi.ca. Give us the order number and tell us what happened, and we will send you what you need to get it moving.

Uptown Business Machines Incorporated, White Rock, British Columbia.