Service and Support
Copier and Printer Repair and Service
A copier that is down is work standing still. Call 778-291-2849. We return your call within thirty minutes and prioritize from there. On-site is same day or the next business day, depending on what time the call comes in.
Manufacturer trained on Kyocera, Xerox and Epson. Genuine OEM parts. Surrey, since 2016.
We service the copiers and printers we sell and place under a managed agreement. Three out of four calls are settled on the phone or by remote reset.
Thirty years in the machines
We sell what we service and we service what we sell. That keeps our advice honest in both directions.
Uptown Business Machines has served White Rock, Surrey, and the Lower Mainland for more than ten years, built on more than thirty years of experience in the office equipment industry. Our technicians are trained by the manufacturers themselves, and behind them stand the factory support teams at Kyocera, Xerox, and Epson. When a fault is genuinely rare, we are not guessing alone. We escalate straight to the people who built the machine.
Service is led by our service manager and delivered by people who work on these machines every day, in our own shop and at customer sites across the Lower Mainland. Because we install, service, and supply the same models year after year, very little surprises us. If your office is in Surrey, here is more on office copiers and printers in Surrey.
Genuine OEM parts and supplies, every time
Every part and every cartridge we fit is a genuine manufacturer part. Aftermarket toner and clone parts are cheaper for a reason: image quality drifts, sensors misread, drums wear early, and warranty claims get complicated. Genuine parts are engineered for your exact machine and they protect your warranty.
It is a simple rule, and it is a large part of why machines we look after run as long as they do. Over the life of the machine, genuine parts cost less.
What happens when you call
Your call is answered and logged
Call 778-291-2849. Every request is logged in our service system the moment it arrives, so nothing sits in a voicemail waiting to be found.
We respond within thirty minutes
During business hours we come back to you within thirty minutes to assess what is happening and get a plan moving.
Many fixes happen remotely
On a managed machine the fault has often reported itself in before we speak. Firmware updates, settings changes, and resets resolve many calls without a visit.
On site by urgency, same business day
Calls are prioritized by urgency, and the most urgent get the fastest response. Our aim is to have you fixed the same business day, on most urgent calls within four hours. A call that lands late in the day sometimes carries to the next morning, and we tell you that up front.
Most problems announce themselves first
On a managed machine, service starts before the phone rings. The machine reports its own condition, so when something needs attention we already know the error code, the meter, and the part involved before anyone at your office has noticed a thing.
Toner AutoPilot works the same quiet way. The machine connects with our warehouse and orders the supplies it needs on its own, without anyone at your office managing levels or placing an order, so supplies arrive before you are out. High yield maintenance kits have a known service life, and the replacement is ordered in before failure rather than after it.
All of it happens behind the scenes, so your office can simply keep printing.
Warranty coverage, handled by us
Every machine we sell carries its manufacturer warranty, and we manage the claim so you never chase a manufacturer yourself. That includes Epson coverage of up to five years on qualifying business models. Beyond warranty, our managed service agreements cover parts, labour, and supplies at a known cost per page, so a service visit does not arrive with a surprise bill.
Log a service call or send a meter read
Existing customers can start a service request or submit a meter reading right here. Requests go straight into our service system and are logged the moment they arrive. If you would rather talk to a person, call 778-291-2849 and we will take it from there.
Request a service call
Tell us the machine, what it is doing, and how urgent it is. We respond within thirty minutes during business hours.
Send your meter reads
Most machines on our managed program report their counts automatically, so most customers never need this form. If your machine is not connected, or we have asked you for a reading, send the serial number and the counts shown on screen.
Business hours are Monday to Friday, 8:00 am to 5:00 pm Pacific. After hours, calls are answered and your request is logged for the next business morning.